Order and Shipping Confirmation

Once you place an order with Carrie Lindsey, you’ll receive an email confirmation with your order number and shipping method. 

Orders are processed within two business days, and once shipped, you’ll get a second email with tracking info. Please double-check your shipping address, as orders can’tbe redirected once they’re on their way. 

If you need to cancel your order before it has shipped or have questions, reach out to online@carrielindsey.com during business hours (Monday to Sunday, 11 a.m. to 6 p.m. ET).

Where We Ship And Rates

Shipping is available across the U.S., including Alaska, Hawaii, and U.S. Territories— but not to PO Boxes or APO/FPO addresses. At this time, international shipping isn’t available, though the team is working on it.

Standard Shipping:

A flat rate of $10 applies to all orders under $100 (before taxes and shipping).* Enjoy free standard shipping on all orders of $100 or more (before taxes and shipping).* Please allow 3-4 business days for order processing before standard shipping.

Expedited Shipping:

The cost for expedited shipping is calculated at checkout. Please note that orders placed after 11:00 AM ET, or on weekends or holidays, will be shipped on the following business day.

Expedited shipping is calculated at shopping. Orders placed after 11 a.m. ET or on weekends or holidays will ship the following business day. 

Taxes

Sales tax is added based on the shipping destination and will be shown at checkout.

Lost Or Stolen Packages:

Once a package is marked delivered by the carrier, we are not responsible for lost or stolen items. Please ensure your shipping address is secure and accessible for safe delivery.

If you live in a building where packages are commonly left unattended, we strongly recommend selecting Signature Required at checkout to help prevent theft. Signature confirmation may be required for high-value orders.

For Returns:

Email online@carrielindsey.com and please include your order number and reason why you’re returning. Once approved, you’ll receive a prepaid USPS shipping label. 

A $10 return shipping fee will be deducted from your refund or store credit.

Returns & Store Credit Policy

We’re committed to your satisfaction and skin health. Due to the nature of our products, any item that has been opened or used—particularly skincare, makeup, or fragrance—is only eligible for store credit, not a refund.

Please email online@carrielindsey.com for personalized return guidance.

The following items are non-returnable:

• Open skincare products
• Skincare tools and devices
• Fragrance and makeup
• Jewelry
• Items marked as final sale
• Purchases made at pop-up shops

If you experience an allergic reaction to any skincare product, please contact us within 24 hours of the reaction by phone or email so we can assist you appropriately. Returns must be initiated within 14 days of purchase. Products must be gently used and meet the above criteria to qualify for store credit.

Exchanges:

Carrie Lindsey doesn’t offer direct exchanges, so if you need a different item, simply return your original and place a new order. 

Receiving a Refund

Refunds are issued to the original payment method once your return is received and approved, minus any restocking fees or shipping charges. 

It may take up to 10 business days for your bank to process the refund, or on your credit card's next billing statement.

Don't hesitate to contact us